Expert Desk

Not just a call center but an on-staff, Expert Desk trained to solve problems

We know that every customer has different requirements, and we put in the time and energy to understand exactly what you need - and our highly skilled resources ensure that you get it. We go far beyond basic support to solve your messaging issues - we know that a successful rollout means happy end users. Whether you require second level support, or support for custom integration or operational requirements, our resources go above and beyond the call of duty.

How can we make the 'expert' claim?

• 96% of tickets are resolved by the person taking the initial call
• Ceryx support staff is trained & certified in core technologies:
  • HDI - Help Desk Institute
  • Exchange, SharePoint, OCS and related MS technologies (MCSE, MCITP, MCP)
  • BlackBerry Enterprise Server (BCST, BCSST, BCESC)

Through training and certification by industry leaders, our support staff has the skills and access to solve problems: by reaching established corporate milestones, support personnel have access rights that allow them to solve 90+ % of customer requests.

With the average IT experience of a Ceryx IT admin between 5-7 years, our agents are considered a valued long-term asset to the company.

Here's what our customers have to say:

"After Longo's had made the decision to migrate from GroupWise to Exchange we worked closely with the team from Ceryx who managed the migration to GroupWise with minimal impact on our users and minimal effort on the part of our IT Team."
John Charleson, Director of I.T., Longo's

"Ceryx's 24/7 support team is the best I've ever encountered. Their whole team is very knowledgeable and responsive; they are email experts."
- Mark Bradford Bennett, Operations Manager, Mark Burnett Productions

"We had a customer call in who wanted to know how to integrate Gmail into her Exchange mailbox. Now, we don't really support Gmail, but it was part of how she wanted to manage her messaging, so when she called in, I helped her figure it out."
- Ceryx Support Representative

"The thing I would say about Ceryx is that they love solving problems - and not only do they solve them, but they are proactive about anticipating any possible future issues. When a company is excited about taking on the toughest challenges and solving them - that's great service."
- Yen Lee, CEO, SearchSpark