Monitoring

By using a suite of industry-leading tools and hardware utilities, Ceryx continuously monitors the status of all systems to determine their health.

Ceryx, with years of administrative experience, utilizes a set of guidelines developed working closely with hardware and software vendors to provide valuable insight into the overall system health and status. Through these indicators, it is possible for us to detect and repair hardware and software errors and failures before they become critical. Ceryx also employs a number of trending and graphing utilities to determine growth and scaling requirements long before hard capacity limits are met or exceeded.

It is now possible to determine, with great accuracy, when a system's or group of systems' capacity will be exceeded. In this manner, Ceryx can provide Just-In-Time scaling to all of our customers. Ceryx maintains an extremely proactive approach to system, network and application monitoring.

The Ceryx process for continued capacity and performance monitoring helps to ensure that problems are regularly caught and addressed before any impact is seen by end users. When issues arise that are outside of the scope of performance and capacity monitoring, the critical monitoring systems are in place to ensure quick response and minimal impact.

Ceryx requires that a multi-server dedicated monitoring infrastructure is installed in each data center. Within the Ceryx design, distributed architecture plays an important role in monitoring redundancy. Monitoring systems track equipment contained within their respective location. Additionally, each system is responsible for monitoring the health status of the monitoring system in the other locations. In this way, the critical monitoring systems are constantly monitored themselves for any sign of performance degradation. The Ceryx automated monitoring systems track critical and performance related indicators 24x7x365.

Generated alerts are relayed to key operations personnel over a number of diverse methods in order to eliminate single point of failure and/or bottlenecks in message delivery. Email messages and alerts sent out from each data center are relayed using independent servers to a variety of delivery locations. This includes Network Operations Center personnel with accounts on the Ceryx Exchange infrastructure.

All operations team members carry secure corporate mobile devices with them at all times. Messages are relayed directly through our wireless carrier as well as a 3rd party SMS delivery system. Additionally, Ceryx employs a 3rd party notification and escalation service responsible for alerting key staff through a set of emergency call procedures. The monitoring structures in place track a large number of indicators including: service responsiveness, protocol response, WMI, SNMP, and Event Log entries.